The survey is based on auto insurance aspects that are most critical to customer satisfaction, such as cost and fulfillment of claims. Power Auto Customer Satisfaction Surveys, it did outscore companies in nine out of ten markets in 2022. While USAA doesn’t meet the criteria to officially rank in the J.D. The company also has an excellent customer satisfaction track record. Another option is a discount if you’re deployed, which can save you up to 60% on your premium. Some discounts that are specific to the military community include one which saves you up to 15% on comprehensive coverage if you garage on a military installation. The company offers some of the lowest rates for military members and it claims you can save 30% or more on your car insurance premiums compared with other insurers. They offer the military community competitive rates, easy-to-understand policies, 24/7 customer service and excellent claims service. ![]() Why we chose it: USAA is one of the few auto insurance companies exclusively offering affordable rates to military members, veterans and their families. ![]() Fewer unique coverage options than other auto insurance providers.Doesn't offer gap insurance, which covers any loan shortfall if your vehicle is stolen or totaled.military members, veterans and their immediate family members
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